The Taxpayer Advocate Service is designed for taxpayers who are experiencing problems in dealing with the Benin Revenue Authority (BRA). Our job is to ensure that every taxpayer is treated fairly. We offer free help to guide you through the process of resolving tax/customs problems that you haven’t been able to resolve on your own.
Most tax/customs problems are resolved promptly through regular channels. However, after contacting BRA, if you still have difficulty in resolving your problem, our office will be able to help you
The following are some situations in which the Taxpayer Advocate is unable to assist you:
If you experience delay beyond the articulated processing time, TAS will ensure timely and efficient processing but would not change the time limits that are stipulated in the law.
If you receive a tax determination from the BRA, TAS will ensure that the determination is fair and in accordance with the tax laws.
If you are entitled to any benefits or privileges such as Duty Free, etc., TAS will ensure that you are accorded said benefits consistent with the law, and in a fair and transparent manner. TAS does not have the authority to introduce new entitlements.
The Taxpayer Advocate Office is located at the headquarters of the Benin Revenue Authority, ELWA Junction.
You can reach our office by telephone at: (+229 968 613 83. You can email us at firstname.lastname@example.org or fill in the Form 911 (complaint form) on the BRA website and submit.